Privacy Policy

Last Updated: January 1, 2024

1. Introduction

CryptoAppraisal Pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

  • Contact Information: Name, email address, phone number
  • Entity Information: Entity type, entity name (if applicable)
  • Donation Details: Cryptocurrency type, quantity, donation date and time, charity name and EIN, transaction details
  • Tax Filing Information: Filing year, Form 8283 requirements
  • Uploaded Documents: Donation receipts, exchange statements, wallet screenshots
  • Payment Information: Processed securely by our payment processor (Stripe); we do not store complete payment card details

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited and time spent
  • Referring website

3. How We Use Your Information

We use the information we collect to:

  • Provide our appraisal services
  • Process your orders and payments
  • Communicate with you about your orders
  • Respond to your inquiries and support requests
  • Improve our website and services
  • Send you important notices and updates
  • Comply with legal obligations
  • Prevent fraud and abuse

4. Information Sharing

We may share your information with:

  • Service Providers: Third parties who help us provide our services (payment processors, cloud storage providers, email services)
  • Legal Requirements: When required by law, court order, or governmental authority
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties. We do not share your information with third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Encryption of data at rest
  • Secure access controls
  • Regular security assessments

Important: We never ask for private keys, seed phrases, or wallet access. If anyone claiming to be from CryptoAppraisal Pro asks for this information, it is a scam.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Specifically:

  • Order records and appraisal reports: 7 years (to comply with IRS record-keeping requirements)
  • Contact form submissions: 2 years or until resolved
  • Marketing preferences: Until you opt out

You may request deletion of your data, subject to our legal retention requirements.

7. Cookies and Analytics

We use minimal, privacy-focused analytics to understand how our website is used. Our analytics provider collects:

  • Page views and sessions (anonymized)
  • Referring sources
  • General geographic region (country level)

We do not use advertising cookies or track you across other websites. You can opt out of analytics by enabling Do Not Track in your browser.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information
  • Object to or restrict processing
  • Data portability
  • Withdraw consent (where processing is based on consent)

To exercise these rights, contact us at support@cryptoappraisalpro.com. We will respond within 30 days.

9. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

  • Right to know what personal information is collected
  • Right to know whether personal information is sold or disclosed
  • Right to opt out of the sale of personal information
  • Right to equal service and price

We do not sell personal information. To make a request, contact us at support@cryptoappraisalpro.com.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will delete it promptly.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on our website with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: support@cryptoappraisalpro.com
Phone: (555) 123-4567